Frequently Asked Questions

Everything you need to know about your glow journey with LUMINESS.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout if you need your beauty essentials sooner.

What is your return policy for opened products?

We want you to love your look. If you are not completely satisfied, you can return both unopened and gently used products within 30 days of purchase for a full refund.

Are LUMINESS products cruelty-free?

Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.

How can I track my shipment?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global reach to more countries very soon.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.