Returns & Exchanges

At LUMINESS, we want you to love your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you can return or exchange it for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all components and accessories are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy until your refund is processed within 7-10 business days.